Refund Policy

Last Updated Date: 16th of March 2023

We appreciate you selecting directpromoservices.com. Our goal is to give our clients the greatest goods and services possible. We are aware, nonetheless, that circumstances may arise in which a refund is sought. Please study the return policy listed below.

1. Refund Eligibility

Refunds are available for our products and services under certain guidelines. You have to fulfil one or more of the following requirements in order to be considered for a refund:

i. What was offered on our website does not match exactly what the service that was delivered.
ii. Your order's parameters were not satisfied by the service you received.
Refund requests that are not eligible include but do not have a limit to:

i. Change of mind or personal reasons.
ii. Not making the intended use of the commodity or service.
iii. Anything that is caused by events outside of our control.

2. Submitting a Refund Request

i. You have seven days from the time you get the good or service to get in touch with our customer care team and seek a refund. You may contact us by info@directpromoservices.com/+12097306217.

ii. The information listed below should be submitted with your refund request.:

Customers have 30 days to get a complete refund.

Full Name.
Mobile Number.
Email Address.
Purchase Number.
The reason the refund is being claimed.
supporting documentation like images or explanations of the problem.

iii. We will start the refund procedure within 30 days if your request is granted. The original payment method used for the transaction will be utilised to provide the refund.

3. Refund Process

i.When we receive your request for a refund, we will examine the details you have supplied and decide if it satisfies our requirements for eligibility for refunds.

ii. Request processing might take up to seven days.

iii. Within 30 days, if your request for a refund is granted, the reimbursement procedure will begin. The original mode of payment used at the time of purchase will be utilised to issue the refund.

iv. Please be aware that depending on the processing periods of your financial institution, it might take longer for the returned money to appear in your account.

4. Contact Us

For any inquiries or worries regarding our return policy, please get in touch with our customer service representatives at info@directpromoservices.com/+12097306217. We're available to help you.